211 is a confidential, community helpline and crisis hotline service providing immediate guidance and support for individuals and families who find themselves without answers to problems they may face on a daily basis. An array of support and assistance, including information; assessment; advocacy; referral; and linkage to appropriate community agencies, as well as telephone counseling, crisis intervention, and suicide prevention is provided.
2022-2023 United Way Funded Programs
211 Helpline provides 24-hour information and referral services, crisis de-escalation, and suicide prevention. Call specialists help connect people to resources when they have had a crisis and need financial assistance. They also provide disaster-related support and have six internal programs (for seniors, children, veterans, etc.) for more in-depth support.
Elder Crisis Outreach provides seniors with crisis intervention and assistance connecting to resources. Clients are vulnerable elders who may be experiencing health issues, financial hardship, or other crises. The goal of this program is to intervene early to provide case management and help older adults maintain their independence.
Sunshine Telephone Reassurance provides isolated seniors (60+) and other homebound individuals within Palm Beach County and the Treasure Coast with a daily phone call to ensure their well-being. In the event that contact cannot be made, often due to a health incident, staff will request emergency intervention that saves lives.